Our fundraising promise
We are members of the Fundraising Standards Board (FRSB)
self-regulatory scheme. The FRSB works to ensure that organisations
raising money for charity from the public do so honestly and
properly. As members of the scheme, we follow the Institute of
Fundraising's Codes of Fundraising Practice and comply with the key
principles embodied in the Codes and in this Promise.
We are committed to high standards
- We do all we can to ensure that fundraisers, volunteers and
fundraising contractors working with us to raise funds comply with
the Codes and with this Promise
- We comply with the law including those that apply to data
protection, health and safety and the environment
We are honest and open
- We tell the truth and do not exaggerate
- We do what we say we are going to do
- We answer all reasonable questions about our fundraising
activities and costs. Please contact us or see our Annual Report if you require further
details
We are clear
- We are clear about who we are, what we do and how your gift is
used
- We give a clear explanation of how you can make a gift and
amend a regular commitment
We are respectful
- We respect the rights, dignities and privacy of our supporters
and beneficiaries
- We will not put undue pressure on you to make a gift and if you
do not want to give, or wish to cease giving, we will respect your
decision
- If you tell us that you don't want us to contact you in a
particular way we will not do so
We are fair and reasonable
- We take care not to use any images or words that cause
unjustifiable distress or offence
- We take care not to cause unreasonable nuisance or
disruption
We are accountable
- If you are unhappy with anything we've done whilst fundraising,
you can contact us to make a complaint
- We have a complaints procedure, a copy of which is available on
request. If we cannot resolve your complaint, we accept the
authority of the FRSB to make a final adjudication
Our contact details
Address
The Royal British Legion's Head Office
is located at
199 Borough High Street
London SE1 1AA
Phone number
For all general enquiries please contact
Legionline on 08457 725 725
Open 9am - 4pm Monday to Friday, all calls charged at
local rates.
Switchboard phone number: 020 3207 2100
Email
info@britishlegion.org.uk
