My name is Mandy Driver and I work for Scottish & Southern Electricity Networks. Within my role as a Customer & Community Advisor, I help support vulnerable people in our region if they are experiencing a power cut, through either a planned repair to our network or an emergency electrical fault, as well as ideas to be prepared and resilient in their own home.
Scottish & Southern Electricity Networks provide a Free Priority Service Register (PSR); this is a register for vulnerable people. In turn, this allows us to highlight PSR customers when there is a fault, or if there are planned power outages. During a power outage or our Priority Team will contact PSR’s affected and check if any requirements are needed. There is also a free phone number whereby, once registered, customers can call our Priority Team and not queue for a quick response to any worries about their power.
As we own the network and are not the supplier, it doesn’t matter what supplier people are with, they all would benefit.
I would love to arrange a meeting, whereby we can use your organisation as a platform to explain to your local community, the welfare previsions that are available during power outages. To also see if we can work together to help your community further.
YOU ARE ELIGIBLE FOR FREE PSR SERVICES IF YOU:
• Use medical equipment reliant on electricity or water.
• Are blind or partially sighted.
• Are deaf or hard of hearing.
• Are of pensionable age.
• Have a disability.
• Live with children under five.
• Have a chronic illness.
• Have anxiety, depression, or any mental health condition.
• Loss or impairment of smell.
• Need documents translated into another format or language.
• Temporarily need extra support, maybe you are recovering from an illness or have recently been discharged from hospital.
Having already attended lots of WI meetings to discuss the above, I have had amazing feedback and are currently receiving diary dates for 2025. If you would like me to attend so I could talk about any of the above then please do not hesitate to contact me at your earliest convenience, this service is extremely informative and without charge.
Best regards,
Mandy Driver
Customer Liaison Officer
Scottish and Southern Electricity Networks Wessex Region, New Forest Depot, Minstead, Nr Lyndhurst, SO43 7PE
|